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Terms & Conditions
Terms and Conditions
Flat 2, 93 Bow Land, N12 0JL
By booking accommodation with Studio 6 you are agreeing to the following terms and conditions.
1. The Booking
1.1. Your booking is with Studio 6 which is a trading name for Studio Six (1992) Ltd, a Limited Company registered in England and Wales 02756518, Rooftops, Moreton Paddox, Moreton Morrell, CV35 9BT.
1.2. References to you or your are references to the person or organisation making the booking with Studio 6.
1.3. These terms apply to bookings made via the Studio 6 website, by email or telephone or in person with Studio 6. Bookings made via Booking.com will be subject to Booking.com’s terms and conditions
1.4. Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorised.
1.5. You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.
1.6. Bookings can be for any length from one night up to three months. Bookings may be made at any time up to 9.00am on the first day of your stay.
1.7. Bookings may only be made by a person aged 21 or above and there must be at least one person aged 21 or above staying in the accommodation.
1.8. You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of Studio 6.
2. Payment and Cancellations
2.1. All payments shall be made by Credit, Debit Card or BACs. Studio 6 do not charge booking fees or credit or debit card fees.
2.2. Full payment is required upon booking unless expressly agreed otherwise by Studio 6
2.3. The total price for your entire stay will be presented to you before you confirm your booking and make payment. Our pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon Studio 6 any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.
2.4. Both Studio 6 and you may cancel the booking at any time up to 30 days prior to the first day of your booking with Studio 6 in which case a full refund will be made to you.
2.5. If you cancel the booking within 30 days of the first day of your booking then Studio 6 reserves the right to retain the full amount paid. Any refund will be at Studio 6' entire discretion unless it is able to book out the accommodation to other guests, in which case it shall make a refund to you of your booking cost, less any difference in price where the replacement booking was off a lesser value.
2.6. Studio 6 reserves the right to cancel bookings within 30 days of the first day of the reservation where it is necessary due to reasons outside of Studio 6' reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation the client will receive a full refund.
3. Your stay
3.1. Check-in time is from 3pm and check-out time is no later than 11am, unless expressly agreed by Studio 6 otherwise. Studio 6 may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.
3.2. Studio 6 provide serviced accommodation rather than a hotel or guest house service. Studio 6 do not provide meals or anything else of the like.
3.3. Included in your room/apartment will be linen and towels. A cleaning service can be provided separately at additional cost and further information is available on request.
3.4. For Stays of 1 week or less only, your accommodation will also include a supply of coffee & tea.
3.5. You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular you and your guests must not:
3.5.1. Smoke in the premises. All rooms and common spaces in our accommodation are strictly non-smoking – you and other guests may only smoke outside of the premises.
3.5.2. Bring any pets into the premises, with the exception of assistance dogs or unless expressly agreed by Studio 6;
3.5.3. Bring any potentially dangerous or hazardous materials or equipment onto the premises;
3.5.4. Tamper with any fire alarms or emergency equipment;
3.5.5. Remove, damage or destroy any Studio 6 property;
3.5.6. Use any technology provided by Studio 6 to download or access any unlawful or obscene material;
3.5.7. Cause unreasonable disturbance to our other guests or any of Studio 6' staff;
3.5.8. Make excessive noise particularly after 10pm especially from TV's and other electronic devices;
3.5.9. Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, we may have to replace the corresponding locks. We reserve the right to make a £30 charge for the replacement of the room keys/fobs/cards.
3.5.10. Access onto the balcony/roof on either the first or second floor is strictly prohibited. Studio 6 will not be liable for personal injury caused by access onto either roofs of the property.
4. Damage, theft and costs
4.1. Studio 6 reserves the right to charge to the credit/debit card used for payment or any other card used to provide security in respect of:
4.1.1 The cost of replacing or repairing any property of Studio 6 including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay;
4.1.2 The cost of replacing any items of property which are stolen from the accommodation during your stay
4.1.3 Any breach of our non-smoking policy. A standard charge of £500 will be charged to your card where we find evidence of smoking within the accommodation to cover cleaning costs but we reserve the right to charge additional amounts to cover any damage caused by smoking
4.1.4 Consumption, sale or misuse of any illegal substances or associated paraphernalia. A standard charge of £150 will be charged to your card where we find evidence and/or we suspect that there has been the sale or use of illegal substances within the accommodation to cover responsible removal and additional cleaning costs, but we reserve the right to charge additional amounts should there be a reasonable requirement to do so.
4.1.5 Some other charges that could be incurred during your stay with Studio 6:
Lost keys – £30.00
Damaged items and/or decor/furniture/fittings - case by case basis to cover repair/replacement
Missing or damaged Linen - £10 Pillows, £40.00 quilts, £20 sheets
4.2. Such costs may be charged on check-out but Studio 6 reserves the right to apply such charges to your card or deduct from a security deposit at a later date where necessary.
4.3. Where Studio 6 is unable for any reason to apply such a charge against your credit/debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.
4.4. Studio 6 will provide a receipt including a break-down of costs for all additional charges made to your credit or debit card.
4.5 In the event that we request a refundable damage deposit, which we may do so whether you have booked directly or via an online travel agent i.e booking.com or Airbnb. We will request a deposit of £300 to be collected via an online payment link prior to arrival. This will be returned within 7 days of Check-out once an inspection of the property has been completed. The deductions, if any, will be in accordance with the above clauses (3 - 4.4).
5. Privacy, Data Protection and Credit/Debit Card Security
5.1. Studio 6 processes information about you that you provide when making a reservation and/or upon check-in in accordance with our privacy policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
5.2. You should note that we are required by law to maintain a register of all guests’ names, government ID (such as driving license or passport) and nationality (to be taken prior to arrival) and to keep such details on file for at least 12 months from the date of arrival. In addition, for guests who are not of British, Irish or Commonwealth nationalities we are required to take details of your passport and the address of your next destination.
5.3. For full details on how we collect, use and store personal data including the use of cookies please see our full privacy policy.
5.4. We use a secure third party service to process card payments (www.stripe.com/gb). This service is PCI-DSS compliant and allows us to make charges to your credit and debit card in accordance with these terms. We do not make or store any copy of your card details in our own systems or elsewhere. You can read the privacy policy of the third party provider here: www.stripe.com/gb/privacy
6. Complaints
Studio 6 want to ensure that you have an enjoyable stay.
6.1. If you have a problem during your stay please talk to any member of staff who will be able to help you.
6.2. If Studio 6 are unable to informally resolve any complaint you have at the time of your stay then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing using the contact details below. Please provide as much information as possible in order that Studio 6 may properly investigate your complaint.
6.3. Your complaint will be dealt with by an appointed member of the Studio 6 management team. Studio 6 aims to respond to formal complaints within 2 days but if this is not possible Studio 6 will notify you of this and of when it expects to respond. Studio 6 will set out the outcome to your complaint in writing.
6.4. Studio 6 reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.
Email address: [email protected]
7. Limitation of Liability
7.1. The liability of Studio 6 to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act) except where such loss is caused by our negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.
7.2. Studio 6 shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.
7.3. Studio 6 shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:
- Strike, lockout or other labour dispute affecting the employees of Studio 6.
- Acts of God;
- Natural disasters;
- Acts of war or terrorism;
- Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;
- Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;
7.4. Nothing in this clause or these terms shall limit Studio 6’ liability for death or personal injury or in respect of fraudulent misrepresentation.
8. Severability
8.1. If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
9. Waiver
9.1. The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.
10. Entire Agreement
10.1. These terms and conditions constitutes the entire agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written.
11. Guest Obligations
11.1. The Guest has the right to occupy the property for the period defined on their booking confirmation. The Guest agrees:
11.2. That in no circumstances should overnight accommodation be provided for guests other than those declared to Studio 6 notified in advance. Not to permit any visitors to stay at the property overnight without prior written consent from a representative of Studio 6.
11.3. To undertake to pay for any losses or damage to the property caused.
11.4. To take good care of the property and leave it in a clean and tidy condition at the end of the tenancy.
11.5. To permit the Owners and Cozy Stazy reasonable access to the property. That a cot will only be occupied by a child aged 24 months or less. Studio 6 is not responsible for the maintenance of cots. Where cots are requested, the Guest must supply their own linen for the cot.
11.6. Not to cause an annoyance or become a nuisance to occupants of adjoining premises:
11.6.1. Not to be the cause of any noise between 10pm and 8am.
11.6.2. Not to smoke in the property or any of the public areas associated with it.
11.6.3. Not to bring any pets to the property.
11.6.4. To read any safety notices and advice upon arrival in the property.
11.6.5. Not to re-let or sublet the property to any other group/party.
11.6.6. To only use the property strictly for residential purposes.
11.6.7. Not to use the property for parties or gatherings. If, on arrival, it is felt the Guest is intending to use the property for such an event, the Guest will be refused entrance.
11.6.8. Not to make use of the phone or fax line connected to the property.
11.6.9. Not to light any fires or candles in the property.
11.6.10. Not to run a business from the property.
11.6.11. Not to throw a party. If this is not respected, the Guest will be charged 2000 GBP.
11.6.12. Not to hang or place wet or damp articles of washing upon any room heater.
11.6.13. Not to make the property their permanent residence.
11.6.14. Not to use more linen than supplied to the guest unless confirmed with Studio 6 guest services.
11.6.15. Not to engage in any illegal activity on the premises.
11.7. In the event of breach of these terms and conditions, the Guest will be required to leave the property immediately and no refunds will be offered.
11.8. The Guest is obliged to provide the full names of any individuals staying at the property, and may be required to present a valid photo ID for each individual. If any individuals other than those declared on the booking occupy the property, a charge of £200 will be taken from the guest and the relevant public authorities informed.
11.9. The Guest is responsible for ensuring that the property is not occupied by more people than is stated on the Guest’s booking confirmation email. Studio 6 reserves the right to refuse admittance to the property if it feels this condition is likely to be breached. In this case no paid funds will be returned.
11.10. In the event of an emergency the guest is asked to:
11.10.1. Make use of the fire blanket and/or fire extinguisher if appropriate
11.10.2. Leave all belongings and exit swiftly through the main exit, ensuring all individuals require assistance are brought to safety
11.10.3. Wait on the main road away from the building and inform emergency services by calling 999 and quoting your location
11.10.4. Our contact number is +44(0) 737 9395 261 in case you need to reach us
11.11. By signing this agreement, you acknowledge that you are not protected from the eviction act 1977.
12. Third party rights
12.1. Nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise
13. Jurisdiction
13.1. This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.
Lead Guest Name ………………………………
Lead Guest Signature ………………………………